Assertiveness Skills

Assertiveness means taking ownership for what you want, need and believe in.  It is expressing oneself in a manner which is clear and honest.  You will learn how to become aware of your rights and stand up for them.  On this course through various scenarios and skills practice you will learn how to express yourself so that others respect and take you seriously.

Assertiveness training will also show you how to interact effectively with others in a manner which shows respect and honours their needs and feelings as well as your own.  You will learn how to foster a win-win approach in relationships, dialogue, interactions and results.


This course will help participants gain self confidence in making requests, strength in saying no and dealing with difficult people and those whom they consider to be senior to themselves.

They will receive a range of tools which will ensure clear communication and effective conflict management. They will also learn how to read and anticipate the behaviour of others and how to effectively respond.   Their interaction with others will be confident and real, resulting in them gaining their respect and cooperation.

Is it right for me?

Anyone within the organisation, regardless of  their role or function, who need time and a safe space to examine, learn and practice positive and assertive techniques for working with themselves and others effectively will benefit.
What will I learn?

Participants will be able to:

  • Understand the difference between the four response styles.
  • Understanding what their rights are.
  • Do a Self-assertiveness Inventory.
  • Recognise assertive, aggressive, non-assertive and passive aggressive behaviour in yourself and others.
  • Build their self-confidence.
  • Recognise own self talk, and how to turn negative self-talk into positive self-talk.
  • Practice assertive behaviour in the following areas:
    • Giving and receiving feedback
    • Giving and receiving compliments
    • Dealing with conflict situations
    • Making requests
    • Saying no without feeling guilty
    • Giving and receiving criticism
    • Expressing anger
    • Dealing with other’s anger
    • Etc.
  • Participate in role plays to enhance assertiveness skills

What will it cover?

Behaviour Response Styles

  • Explore and understand the different behaviour response styles
  • Look at the characteristics of each style and how to identify your own dominant style
  • Develop a plan of action in how to improve your level of assertiveness

Self Esteem

  • Learn about and understand the true meaning of self-esteem
  • How it contributes and why it is important for self-confidence levels


  • Learn how to change negative self-talk towards a more positive attitude and mind-set
  • Learn how to identify negative and irrational thoughts
  • Given techniques on how to silence, reduce and eradicate these irrational thoughts immediately and over time

Personal Rights

  • Learn that being assertive means practising, understanding, and respecting your rights and those of others 

Assertive Interaction Framework

  • Learn the skills to hold assertive communications by using a range of key communication skills
  • Learn how to clarify, listen and respond, explore solutions jointly, create joint action plans and review what was agreed

Situational Scenarios and preparation for skills practice

  • Practice assertive skills in various scenarios