Performance Management

Managers and Supervisors are constantly challenged to profitably manage and maximise the organisation’s resources under their stewardship. By achieving
this they help the organisation achieve its overall performance objectives. So facilitating the performance of their teams and staff is a key and challenging task. Managers and Supervisors therefore must have the knowledge, skills and attributes to execute this most important function. Through the tools and skills of Performance management they are able to exceed their goals in a most effective and sustainable manner more effectively. 

Improvement Steps


This course will teach managers and supervisors how to manage performance, regularly, positively, fairly, consistently and with a clear developmental orientation.

Is it right for me?

This course will benefit anyone who manages people, in particular:

  • First Time Managers
  • Supervisors
  • Team Leaders
  • HR Professionals
  • Project Managers
  • New Managers

What will I learn?

Participants will be able to:

  • Understand all the key elements of a performance contract.
  • Design effective work performance objectives.
  • Apply SMART guidelines to the work performance objectives.
  • Ensure that work objectives are underpinned with performance standards.
  • Ensure that each performance objective can be measured via key performance indicators.
  • Receive practice in drawing up a part of your own performance contract.
  • Explore essential elements of a Performance Review.
  • Gain the knowledge to prepare yourself effectively for such a Review.
  • Receive practice in conducting a Performance Review.
  • Explore the dos and don’ts of active listening.
  • Explore negative beliefs stopping positive feedback.
  • Learn how to give positive feedback.
  • Explore negative beliefs stopping negative feedback.
  • Give negative feedback confidently.
  • Explore negative beliefs stopping you from accepting negative feedback.
  • Learn how to manage negative feedback confidently.
  • Identify team members’ development areas that require change.
  • Understand why it is necessary to change these development areas.
  • Identify obstacles which will hinder the intended change.
  • Devise strategies to overcome these obstacles.
  • Take practical action to initiate the change.
  • Learn how to implement monitoring mechanisms to ensure change.

What will it cover?

Context Building

  • Participants explore and learn how organisations can benefit from an effective performance management process and system.
  • They learn how organisations can prevent making expensive mistakes using the Balanced Score Card model.

Contracting for performance

  • Participants will learn to design and draw up their own performance contracts.

Continuous Performance Management

  • Participants will learn that Performance Management is a continuous management activity.
  • They will learn how to prepare themselves effectively for such a Review.
  • They will conduct a Performance Review.

The active Listening Manager

  • Participants will learn the dos and don’ts of active listening.
  • They will learn how to give positive and negative feedback.

Personal Development Plans (PDP)

  • Participants will learn the importance of having a development plan linked to their performance reviews
  • They will gain practical know-how to complete such a plan.