Coaching Skills for Managers

The ability to coach subordinates to achieve the highest standards of excellence they are capable of is rapidly becoming one of the most sought after management skills in modern business.   Based on the phenomenal success sports coaches have achieved in getting record-breaking performance year after year from the sportspeople they coach, the business manager skilled in coaching has a vital role to play in any organisation which is in pursuit of ever higher standards of excellence.   This course is designed to enable all participants to attain a basic level of competence in coaching those employees for whose performance in the organisation they are responsible.



This course will provide participants with a solid grounding in those aspects of psychological theory upon which high quality, effective coaching is based. It is above all a “hands-on” experiential course in which participants will have ample opportunity to practice the coaching skills they are being taught.
Is it right for me?

It is anyone who has the responsibility for exercising a Supervisory or Management role in the organisation.
What will I learn?

Participants will be able to:
  • Better motivate staff to deliver the very best performance they are capable of.
  • Understand why some ways of communicating encourage co-operation between management and staff, and why others produce rebellious antagonism.
  • Feel more comfortable with, and less stressed about their management role.
  • Recognise and remedy any feelings of insecurity in themselves which predispose them towards autocratic patterns of management.
  • Recognise their own tendency towards negative self-talk, and acquire the skill to turn this into positive energy.
  • Learn valuable lessons from their own mistakes, and help their direct reports to do the same.
  • Become more skilled in coping with conflict constructively, and finding WIN-WIN solutions in such situations.
It is strongly recommended that participants attend two follow-up half-day workshops, 3 months and 6 months after the first workshop. This training will reinforce key principles and enable an expert discussion to take place about any problems the manager has experienced in his coaching role.
What will it cover?

Understanding Human Behaviour
  • Participants will learn using the Transactional Analysis (TA) model how human communication works.
Self-Esteem and Self-Talk
  • The importance of self-esteem in determining human motivation will be examined.
  • Considerable time will be given to the effect of positive versus negative self-talk on self-esteem.
A Basic Coaching Model
  • Participants will learn how to give constructive “negative feedback” when required.
What does a coach actually do?
  • Participants will learn step by step by means of an effective coaching interview.
What makes a coaching session successful?
  • The psychological factors at work when a coaching session goes well will be examined.
  • Participants will explore their own communication habits from this point of view.
What can go wrong in the coaching process?
  • Participants will learn the possible reasons why the coaching process may at times not be going well and what can be done to remedy this situation.
Intensive supervised coaching practice
  • Participants will engage in supervised coaching practice with each other.