Basics of Leadership and Management

"Know exactly what you must do and what is expected of you as a new manager by receiving detailed preparation in the key foundation skills of management and leadership."

“Good leaders make people feel that they’re at the very heart of things, not at the periphery. Everyone feels that he or she makes a difference to the success of the organisation. When that happens they feel centred and that gives their work meaning.”   Warren Bennis

Today managers are expected to motivate their team, manage change, deal with difficult staff, manage and monitor performance, coach and develop their staff - the requirements can be overwhelming. After having attended this workshop your manager will return with a toolbox full of management skills that he/she can use to guarantee your and their success in managing others.


The basics of the Leadership and Management course will provide participants with an excellent foundation in all of the skills and behaviours required to be an outstanding manager. This workshop is aimed at familiarising the first time manager to some of the core aspects of leadership. This workshop will also enable them to gain a deep understanding of the roles, responsibilities, accountabilities and the qualities of being a manager.

Is it right for me?

This course will benefit those who manages people, in particular:

  • First Time Managers
  • Supervisors
  • Team Leaders
  • HR Professionals
  • Project Managers
  • Change Managers
  • New Managers
  • Staff looking to progress into a Management position

What will I learn?

Participants will be able to:

  • Know when to lead and when to manage.
  • Create climate for commitment and performance.
  • Be aware of own shortcomings and its impact on others.
  • Listen actively and effectively.
  • Create an enabling and empowering environment.
  • Motivate and inspire employees.
  • Coach and develop staff effectively.
  • Resolve conflicts quickly (win-win).
  • Build and lead high performing teams.
  • Resolve performance issues quickly and effectively.
  • Delegate tasks with clarity and confidence.
  • Manage your time and workload.

What will it cover?

What makes an effective manager?

  • Explore and learn the difference between management and leadership and what the essential duties of both are i.e. what makes an effective manager and leader.

Exploring your managerial style / potential

  • Participants complete a managerial assessment inventory.
  • They will learn how their current style impacts on their team.

Coaching & Feedback Skills

  • They will learn how to coach, nurture and give feedback to their team which will enhance their personal and professional development.
  • They will learn how to apply different coaching models as well as learn how to give positive and constructive feedback on time and appropriately.

Communication & Influencing Skills

  • Participants will learn how to be effective communicators and how to get their message and meaning across in a clear, concise and positive manner.
  • They will also learn how to build rapport with others, understand nonverbal communication, how to read it and how to influence others to see both points of view and create the best out of both ideas i.e. learn how to facilitate both and thinking as opposed to either or thinking.

Managing Conflict

  • Participants will learn how to manage conflict on a one-on-one basis as well as manage conflict between members of their team.
  • They will also learn communication and process techniques which will enable them to handle conflict situation that may arise.

Managing Performance

  • Participants will learn how to set goals, objectives and create personal development plans jointly with their staff.
  • They will learn how to review performance and how to manage under-performers.
  • They will also learn how to deal with difficult team members in an effective manner.

Building High Performing Teams

  • Participants will learn how to build effective and performing teams.
  • Participants will learn how to get all of the members in their team to work together.
  • They will learn to understand group dynamics and how to manage it before it becomes destructive. 

Motivation Skills & Understanding Others

  • Participants will learn “what makes people tick” and what motivates them.
  • They will also learn how to identify their staff’s motivational triggers, values and beliefs and learn how to adapt their communications style to motivate them to do an outstanding job.

Time Management & Delegating Skills

  • Participants will learn how to become skilled at prioritising their work and know how to manage conflicting priorities.
  • They will also learn the difference between urgent, important, not urgent or important and how to effectively delegate.

Understanding your Learning Styles

  • Participants will learn how self-awareness is crucial for any manager in order to succeed.
  • After completing assessments they will receive feedback on their own style and what it means to them and those in the team, especially when it comes to coaching and delegating.