Competency Based Interviewing Skills

"Competency based interviewing helps you to accurately select the candidate who most suitably matches the skills, knowledge, and characteristics, required to do the job and meet the organisation’s goals.”



  • Establish the core requirements for the job.
  • Determine the main purpose and nature of the job.
  • Understanding key result responsibilities / areas of the job.
  • Determine and prioritise selection criteria.
  • Match the selection criteria with the most appropriate selection tool.
  • Understand what competencies are.
  • Understand the benefits of competency based assessment.
  • Acquire the skills to structure competencies.
  • Develop rating scales for the employment interviews.
  • Learn how to develop competency based questions.
  • Learn how to take accurate notes during an interview.
  • Learn how to set up and operate in panel interviewing.
  • Learn how to observe and rate behaviour during an interview.
  • Learn how to apply interviewing questioning techniques.
  • Learn how to integrate panellist ratings from panel interview.
  • Learn how to avoid common interviewing errors.
  • Learn how to construct regret letters.
  • Learn how to do reference checking and understand the reasons, principles and processing which govern it.

Who will benefit?

  • Supervisors
  • HR Professionals
  • Team Leaders
  • Project Managers
  • New Managers
  • Union representatives

What will participants learn?

Participants will be able to:

  • Understand the fundamental principles and practices which guide recruitment and selection.
  • Understand how recruitment and selection fits into the total Human Resources Process and the impact that it has with regards to its contribution.
  • Do reference checking and understand the reasons, principles and processing which govern it.
  • Conduct competency based interviews.
  • Translate observable behaviour of any candidate into a rating scale.
  • Understand the concept of competencies and how it is applied to recruitment and selection.
  • Be familiar with all the pieces of legislation, which are directly aimed at maintaining a fair and equitable recruitment and selection process.

What will it cover?

Identifying inherent job requirements

  • The aim of this module is to understand why a detailed job specification which lists the various tasks, duties and responsibilities is important. How this information assists to objectively and fairly assess the job applicant’s suitability (i.e. to compare his or her skills, knowledge and experience against the requirements of the job). Also to recognise and appreciate how without detailed and accurate job specification, there is no objective basis against which to compare the suitability of different applicants.

What are Competencies?

  • The aim of this module is to increase the participants awareness about competencies, what they are and how they are structured. Why competencies are important and its usefulness within the various human resources processes and applications. Further, how to use competency rating scales to accurately evaluate and measure the job applicants’ responses during interviews.

Structuring interview Questions

  • The aim of this module is to help participants master a methodology for developing questions to be used to extract behaviour descriptions / examples from job applicants during the interview.   They will be taught how to develop questions to elicit information relevant to specific competences which are inferred from specific situations. The goal of this form of questioning is to elicit from applicants what they have actually done as opposed to what they think should be done.   They will be taught how to tap real lived job and life experiences as opposed to hypothetical examples.

Interviewing Techniques

  • The aim of this module is to teach participants how to use different questioning techniques to gather all relevant information from the candidate.

Panel Interviewing

  • The aim of this module is to help participants to create uniformity in the interviewing process to ensure consistency, standardisation and fairness toward all candidates. How to select panel members and create the most appropriate setting for the interviews. To understand the do’s and don’ts of panel interviewing. Finally how to record, discuss and total the applicant scores into one consensus based rating and make selection decisions.

Data Integration?

  • The aim of this module is to help participants to objectively compare job applicants, avoid common assessment errors and do data integration.