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In-house

Training and Development Courses

      Introduction to modules

  1. Assertiveness
  2. Better English, Better Business
  3. Change Management
  4. Coaching and Mentoring
  5. Competency Based Interviewing Skills
  6. Developing A Culture of Superior Service
  7. Great Attitude = Great Service
  8. Effective Interpersonal Communication
  9. Facilitation Skills
  10. Improving Personal Time Management
  11. Interacting in a Group
  12. Management Leadership
  13. Planning and Organising
  14. Delegation and Control
  15. Time Management
  16. Problem Solving and Decision Making
  17. Performance Management
  18. Presentation Skills
  19. Self Leadership
  20. Team Development
  21. The First Time Manager (A)
  22. The First Time Manager (B)

 
 
 

THE FIRST TIME MANAGER - 1


“Good leaders make people feel that they’re at the very heart of things, not at the periphery. Everyone feels that he or she makes a difference to the success of the organisation. When that happens they feel centred and that gives their work meaning.”
Warren Bennis


Overall Objectives

This workshop is aimed at familiarizing the first time manager to some of the core aspects of leadership. This workshop will also enable the learner to gain a deep understanding of the roles, responsibilities, accountabilities and the rewards of being a manager.

Specific Objectives

  • Learn key leadership and managerial principles and roles.
  • Learn what successful leadership characteristics are.
  • Gain insight into own leader style and approach.
  • Know how to listen actively.
  • Know how to motivate and create an enabling environment.
  • Know how to gain credibility as a new manager.
  • Know the leadership your organization is requiring

Content

  • Assess your leadership and assumptions.
  • Gain a clear understanding of what leadership means for you and your organisation today.
  • Understand that the leader and manager roles are different but is required in one person.
  • Effective leadership characteristics, principles and behaviours.
  • Self Insight and Self Awareness
  • Listening Skills
  • Creating conditions for a motivational and enabling environment.
  • How to increase your ability to influence.
  • Designing your own development plan.

Outcomes

Delegates will be able to;

  • Locate your current leadership style and assumption and make the appropriate adjustments to leader and manager effectively.
  • Differentiate between leader and manager roles and know when to apply each appropriately.
  • Use power bases appropriate to influence for commitment and performance.
  • Grow in knowledge and wisdom around self and recognize, appreciate and understand its impact on others.
  • Listen actively and effectively.
  • Design own leadership development plan.
  • Create an enabling and empowering environment

Target Audience

First Time Managers need to learn the core fundamental skills of an effective manager/leader.

Methodology

  • Lecturettes
  • Small and large group discussions
  • Video
  • Role plays
  • Small group projects
  • Practical and theoretical assessment
  • Telephone “back on the job” coaching

Duration

2 days 08h00 – 17h00

For more information please click here to contact us.