PERFORMANCE MANAGEMENT

Introduction

Overall Objectives

To understand the essential steps of effective performance based management process.
To increase the organisation’s effectiveness and productivity by helping managers/leaders manage day-to-day performance.

Specific Objectives

• You will improve your knowledge and ability to design performance contracts
• Understand that Performance Management is a continuous management activity that ensures that team members receive constant feedback on their performance.
• Gain the insight and skills to be an effective Listening Manager.
• Gain insight into the importance of having a development plan linked to your performance reviews and you will gain practical know-how to complete such a plan.

Content

• Context Building o How Organizations Learn or Fail
  • Making it all hang together (The Balanced Scorecard)
  • What is Performance Management
• Contracting for Performance
  • What is a Performance Agreement or Contract
  • Key ingredients for successful performance contract
  • Performance objectives
  • SMART guidelines
  • Performance standards described
  • Key performance indicators
  • Agreeing work objectives
  • Construction of an effective objective
  • Continuous Performance Management
  • Performance review (Key essentials)
  • In Practice Targeting and Reviewing
  • The Active Listening Manager
  • How to listen actively’ How not to listen actively
  • Feedback: The Breakfast of Champions
• Personal Development Plan
  • Performance Management System
  • Guidelines for learning plan completion

Outcomes

• Understand all the key elements of a performance contract
• Design effective work performance objectives
• Apply SMART guidelines to the work performance objectives
• Ensure that work objectives are underpinned with performance standards
• Ensure that each performance objective can be measured via key performance indicators
• Receive practice in drawing up a pat of your own performance contract
• Explore essential elements of a Performance Review
• Gain the knowledge to prepare yourself effectively for such a Review
• Receive practice in conducting a Performance Review
• Explore the do’s and don’ts of active listening
• Explore the negative beliefs stopping positive feedback
• Learn how to give positive feedback
• Explore negative beliefs stopping negative feedback
• Give negative feedback confidently
• Explore negative beliefs stopping you from accepting negative feedback
• Learn how to manage negative feedback confidently
• Identify team members development areas that require change
• Understand why it is necessary to change these development areas
• Identify obstacles which will hinder the intended change
• Devise strategies to overcome these obstacles
• Take practical action to initiate the change
• Learn how to implement monitoring mechanisms to ensure change

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