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In-house

Training and Development Courses

      Introduction to modules

  1. Assertiveness
  2. Better English, Better Business
  3. Change Management
  4. Coaching and Mentoring
  5. Competency Based Interviewing Skills
  6. Developing A Culture of Superior Service
  7. Great Attitude = Great Service
  8. Effective Interpersonal Communication
  9. Facilitation Skills
  10. Improving Personal Time Management
  11. Interacting in a Group
  12. Management Leadership
  13. Planning and Organising
  14. Delegation and Control
  15. Time Management
  16. Problem Solving and Decision Making
  17. Performance Management
  18. Presentation Skills
  19. Self Leadership
  20. Team Development
  21. The First Time Manager (A)
  22. The First Time Manager (B)

 
 
 

PROBLEM SOLVING AND DECISION MAKING

“I believe that it’s in your moments of decision that your destiny is shaped”
-Anthony Robbins

Overall Objectives

This practical, experientially based workshop will enable participants to develop skills and confidence to approach problem solving and decision making which would culminate in the most effective result being attained.

Specific Objectives

  • Develop a systematic approach to problem solving and making appropriate and effective decisions.
  • Develop the necessary skills required to analyse the actual cause of the problem.
  • Devise the most effective plan to solve the problem.
  • Improve their ability to communicate the process and the action to the appropriate stakeholders

Content

  • Exploring different approaches to problem solving
  • Formulating a personal problem solving and decision making process
  • Examining factors influencing decision making
  • Exploring possible reasons for bad decisions
  • Assessing a decision’s effectiveness

Outcomes

Participants will have:

  • The skill and confidence to approach problem solving and decision making, which would culminate in the most effective result being attained.
  • A problem-solving process that could be applied/adapted to various problems and challenging situations.

Target Audience

This workshop could be conducted for any level of staff, but works more effectively if all participants are of the same or similar grading.

Methodology

  • Learning is evolved experientially through the utilisation of numerous practical exercises.
  • This includes the formulation of a personal and appropriate approach process.
  • The necessary skills are developed by simulated skill practices, evaluation and feedback.
  • Other learning methods used include lecturettes and group discussions.

Duration

Half Day

Additional Options

Individual Coaching and Mentoring is available upon request.

For more information please click here to contact us.