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In-house

Training and Development Courses

      Introduction to modules

  1. Assertiveness
  2. Better English, Better Business
  3. Change Management
  4. Coaching and Mentoring
  5. Competency Based Interviewing Skills
  6. Developing A Culture of Superior Service
  7. Great Attitude = Great Service
  8. Effective Interpersonal Communication
  9. Facilitation Skills
  10. Improving Personal Time Management
  11. Interacting in a Group
  12. Management Leadership
  13. Planning and Organising
  14. Delegation and Control
  15. Time Management
  16. Problem Solving and Decision Making
  17. Performance Management
  18. Presentation Skills
  19. Self Leadership
  20. Team Development
  21. The First Time Manager (A)
  22. The First Time Manager (B)

 
 
 

DELEGATION AND CONTROL

Introduction

Delegation is typically defined as a rather simple process of giving assignments to subordinates.  It is tainted for its significant pay off’s of providing the manager with more time and allowing him or her to focus attention on more rather than less significant issues.  It is also viewed as a key to training and development of subordinates as well as the wise allocation of organisational resources.

Overall Objectives

In this workshop we will focus our learning attention on the importance of knowing when, how and how much to delegate to others.

Specific Objectives

  • Understand what is delegation.
  • Consider the most common reasons for not delegating.
  • Understand and master the keys to effective delegation.
  • Explore and understand the potential pitfalls to delegation.

Content

  • Define delegation
  • Understanding why delegation is key to leadership and managerial success
  • Recognize and deal with barriers
  • Building a relationship with staff
  • How to delegate effectively
  • Deciding which task to keep
  • Planning a structure with delegation
  • Considering roles
  • Understanding accountability
  • Choosing the right person
  • Preparing a brief
  • Securing an agreement in principle
  • Briefing effectively
  • Monitoring progress
  • Reinforcing a delegate’s role
  • Providing support
  • Maintaining the boundaries
  • Giving feedback
  • Praising and Reward
  • Analyzing difficulties

Outcomes

  • Understand what delegation is
  • Deal with own, internal and external barriers to delegation
  • Build a relationship of trust with delegate
  • Know how to structure a delegation opportunity
  • Know how to brief the delegate
  • Know how to monitor and give feedback

Target Audience

  • First time manager, supervisor, project-leader
  • Specialists who at times have to get results through others

Methodology

  • Pre-Reading
  • Lecturettes
  • Large and small group work
  • Role Plays
  • Case Study analysis
  • Self-Assessment
  • Theoretical and Practical Assessment

Duration

2 days: 08h00 – 17h00

For more information please click here to contact us.