FACILITATION SKILLS

Introduction

If you are a manager or leader (First time leader, seasoned supervisor, project manager or senior manager ) then you will know that much of your results and success is accomplished by your groups or teams.  You may even be required from time to time to lead teams, groups or task teams.  You may have to provide direction, vision, guidance, resources.  This programme provides you with the insight, skills and confidence to be an effective facilitator.

Specific Objectives

• Why the facilitator role is an important one for tomorrows manager.
• The differences among the roles of leader, manager and facilitator.
• About a facilitation model that describes the role.
• About the behaviours, beliefs and values of effective facilitators.
• At the end of the workshop you will know how to clarify the task for yourself (as facilitator) and the group who has the problem or dilemma.
• You will learn how to establish between yourself (as facilitator) and the group / team).
• You will appreciate and experience the benefits of applying the Charter and Charge model to clarify tasks.
• You will know how to practically design a process map to help a group achieve its objectives.
• How to facilitate Charge and Charter.
• How to be your own resource.
• How to be more aware of yourself.
• Use self knowledge to help groups.
• How to understand and interpret different stages of the group dynamic orming model.
• How to help the group develop trust and work together in a more synergistic and consistent manner.
• You will understand and apply the three fundamental processes.
• Understand and apply the tools facilitators use most often.
• Assess your current ability to listen.
• How to improve your active listening skills.
• How to ask open ended questions.

Content

• Emerging roles for managers
• Task clarification phase and process map design
• Understand self as helper
• Managing group dynamics
• Managing conflict
• The process of facilitation
• The listening facilitator
• Quick fix solution

Outcomes

• Identify and understand the emerging critical role for managers.
• Consider what is crucial for the facilitator to focus on.
• Clarify the Task and Charter of work units/teams
• Understand how self knowledge can positively impact on your role as facilitator.
• Gain the insight and skills of how to deal with difficult group situations.
• Gain the ability to use the 10 most commonly used facilitator tools.
• Understand group interaction and development
• Manage conflict in groups.
• How to apply active listening skills
• Have access to quick solutions to solve typical group problems.
  

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