EFFECTIVE INTERPERSONAL COMMUNICATION

Introduction

Interpersonal communication is perhaps one of the most important and least understood competencies that one can have.  It is vital to being effective as a person.  Poor interpersonal skills results in both interpersonal and organisational problems.  When interpersonal problems arise due to poor communication, people begin to experience conflict, relationships deteriorate, people avoid each other and the job does not get done.

Objectives

• Identify your communication style and understand its impact on others
• Understand the purpose and benefits of effective communication
• Understand the barriers to interpersonal communication
• Improve active communication skills like
  • Probing, questioning techniques
  • Showing appropriate levels of empathy
  • Communicating constructive through conflict
• Communicating assertively
• Follow a process to have productive interactions with others
• Establish rules for effective communication

Outcomes

• By the end of this course participants should;
• Apply key behaviours to effective communication
• Know their own style of communication and how it impacts on others
• Communicate assertively
• Have win-win communications appropriate to deal with conflict
• Use the principles, values and processes of active learning listening
  • Create rapport
  • Clarify
  • Probe
  • Demonstrate empathy
  • Use appropriate questioning techniques
  • Seek win-win solution
  • Review and monitor agreements

Target Audience

Anybody in the organisation who believes that their communication is not as effective as it ought to be.

Methodology

• Pre-reading
• Skills Practices
• Lecturettes
• Video
• Small and large group discussions
• Work place skills transfer project
• Telephone support coaching

Duration

2 days 08h00 – 17h00

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