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Training and Development
Organisational Surveys
Recruitment and Selection
E Learning
Life and Business Coaching
 
   

In-house

Training and Development Courses

      Introduction to modules

  1. Assertiveness
  2. Better English, Better Business
  3. Change Management
  4. Coaching and Mentoring
  5. Competency Based Interviewing Skills
  6. Developing A Culture of Superior Service
  7. Great Attitude = Great Service
  8. Effective Interpersonal Communication
  9. Facilitation Skills
  10. Improving Personal Time Management
  11. Interacting in a Group
  12. Management Leadership
  13. Planning and Organising
  14. Delegation and Control
  15. Time Management
  16. Problem Solving and Decision Making
  17. Performance Management
  18. Presentation Skills
  19. Self Leadership
  20. Team Development
  21. The First Time Manager (A)
  22. The First Time Manager (B)

 
 
 

COMPETENCY BASED INTERVIEWING SKILLS

Overall Objectives

  • Contextualising recruitment in the organisation
  • Understanding recruitment as a management competence
  • Understanding the impact of legislation on recruitment and selection
  • Gaining an overview of the whole recruitment and selection process
  • Acquiring the skill of conducting interviews and ensuring that fair practices are utilised during the interviewing process
  • Learning to make good selection decisions so that the most appropriate qualified applicant is appointed.
  • Exploring good orientation, socialisation and support practices in relation to new employees.

Specific Objectives

  • Understand the fundamental principles and practices which guide recruitment and selection.
  • Understand how recruitment and selection fits into the total Human Resources Process and the impact that it has with regards to its contribution.
  • Able to do reference checking and understand the reasons, principles and processing which govern it.
  • Able to conduct competency based interviews
  • Able to translate observable behaviour of any candidate into a rating scale.
  • Know how and able to apply the company’s recruitment and selection process.
  • Able to understand the concept of competencies and how it is applied to recruitment and selection.
  • Be familiar with all the pieces of legislation, which are directly aimed at maintaining a fair and equitable recruitment and selection process

Content

  • Overview of the law in respect of its impact on recruitment and selection:
  • Employment Equity Act
  • Labour Relations Act

Your Company’s recruitment and selection process

  • Recruitment and selection policy requirements
  • Affirmative action policy requirements

Competency based assessments

  • Origins
  • What are competencies?
  • What are behaviours?
  • How to identify behaviours?
  • How to rate behaviour?
  • Skills practice

Panel Interviewing

  • Preparation
  • Designing competency based questions
  • Process for interviewing
  • Discussion and consensus
  • Final recommendation
  • Skills practice

Other assessment methods

  • Psychometric assessments
  • Role Plays
  • Reference Checks

Data integration and decision-making

  • Process and method
  • Skills practice

Effective and ineffective methods of interviewing

  • Skills practices

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