ASSERTIVENESS

Introduction

Assertion means taking ownership for your wants, needs, beliefs and opinions. It is doing this in a manner which is clear and honest.  It means taking a stand and expressing yourself so that others hear you and begin to take you seriously.  The purpose is not to impose yourself, will, ideas or needs on others for you to be heard. The approach is to establish a situation where all parties feel respected, valued and in a win-win relationship.  Assertion training should allow all the participants to return to work creating a more productive, open, solution orientated environment. This programme can assist toward increasing workplace effectiveness, efficiency, productiveness and competitiveness.

Overall Objectives

Participants gain self-awareness and capability around the factors, principles and processes which enable them to live a more productive, engaging life.  With their sense of increased self value and sense of achievement they will be more effective.

Content

• Do an assertiveness self-analysis exercise.
• Understand the difference between the four response styles i.e. Aggressive, Passive, Indirect and Assertive.
• Explore reasons for acting assertively.
• Understanding and asserting your rights.
• Complete and Assertiveness Inventory, allowing you to establish your dominant response style.
• Recognising assertive, aggressive, non assertive and passive aggressive behaviour in yourself and others.
• Focus on Self Esteem and the important relationship it holds with being confident and assertive.
• Focus on self talk, exploring your own dominant (negative and destructive) self talk and turning negative self talk into positive self talk.
• Learn techniques to communicate assertively in the following areas:

  • Giving and receiving feedback
  • Giving and receiving compliments
  • Dealing with conflict situations
  • Making requests
  • Saying no without feeling guilty
  • Giving and receiving criticism
  • Expressing anger
  • Dealing with other’s anger
• Become familiar and practice using the Framework for Assertive Intervention.
• Practice assertive behaviour.
• Participate in a role play so as to gain practice, experience and confidence.

Outcomes

By the end of the workshop the participant should:

This workshop is suited to anyone who needs to master effective communication and who wants to be effective in their personal life, relationships and work.

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