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Acres of Diamonds
Organisational Surveys
E Learning
Life and Business Coaching
 
   

      Introduction to modules

  1. Culture Survey
  2. Climate Survey
  3. Employment Equity / Diversity Survey
  4. Human Resources Survey
  5. Communication Survey
  6. Client / Customer Satisfaction Survey
  7. Empowerment Survey
  8. Emotional Competency Profiler

 
 
 

CLIENT / CUSTOMER SERVICE SURVEY

What does the questionnaire measure?

The questionnaire provides feedback to management about the various dimensions of customer/client service. The survey can be adapted for specific sale settings.

The purpose of the client service audit is to determine the following:

  • What are the perceptions of employees in the various departments of the services they receive / give?
  • How effective do customers perceive the services they receive to be in terms of quality, competence, urgency, value added and customer orientation?

What dimensions are measured?

The questionnaire measures the following main areas:

  • Image
  • Contact
  • Urgency
  • flexibility
  • Competence
  • Added value
  • Relations
  • Cost consciousness
  • Methods
  • Potential

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