CONFLICT, EMOTIONS AND RECONCILIATION:

Knowledge Area: Managing Workforce Diversity, Change Management

Conflict is an integral part of day-to-day life in a South Africa that is reeling from the aftermath of apartheid, and we are often unsure of what to do with the feelings of conflict that arise within us. This highly interactive course shows how basic human qualities such as patience and empathy can increase the value of an organisation’s intellectual capital.

Topics covered include; Relationships, Acknowledging feelings, Changing your attitude, Controlling aggression, Win/win solutions, The Art of Apology and Reconciling as a Nation. This module teaches the learner the underlying dynamics of conflict and some basic techniques of conduct to use during conflict situations. The concepts taught are cutting-edge from Columbia University and have been expertly applied to our South African environment.

Key Points

This module will help you:

• Provide a quick fix to conflict resolution in your work and personal environment
• Heighten the level of emotional intelligence within your organisation
• Become sensitised to the emotional aspect of conflict and thus become a more empathic party in conflict situations.
• Contribute to the resolution of the conflict situation.

This module includes:

• Graphically rich simulations / interactivities/role play scenarios
• An overall assessment through which the learner’s knowledge is ultimately measured.
• The use of numerous animations
• Tracking and recording

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